Privacy Policy

Your privacy is important to us. Learn how Callcenta collects, uses, and protects your information.

Last Updated:

1. Introduction

This Privacy Policy describes how Callcenta (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you use our website, platform, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and business details provided during account setup.
  • Usage Data: Information about how you use Callcenta, such as activity logs and device information.
  • Payment Information: When you subscribe, we collect payment data securely through our payment processors.

3. How We Use Your Information

We use your data to:

  • Provide, manage, and improve our services.
  • Communicate with you about your account or updates.
  • Process payments and renew subscriptions.
  • Ensure system security and prevent unauthorized access.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Your consent (when you sign up or opt into communications).
  • Contractual necessity (to provide access to the platform).
  • Legal obligation (when required by law).
  • Legitimate interests (to enhance and secure our platform).

5. Data Protection & Security

We employ strict administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.

All sensitive information is encrypted, and our systems are regularly audited for compliance with the Nigeria Data Protection Regulation (NDPR).

6. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. After account termination, your data may be retained for up to 30 days before permanent deletion.

7. Sharing of Information

We do not sell your data. We may share it only with:

  • Trusted service providers (e.g., payment processors, hosting partners).
  • Law enforcement or regulators when required by law.

8. Your Rights

Under the NDPR, you have the right to:

  • Access and request a copy of your personal data.
  • Request correction or deletion of inaccurate information.
  • Withdraw consent for data processing at any time.
  • Lodge a complaint with the National Information Technology Development Agency (NITDA).

9. Cookies

We use cookies to improve user experience, remember preferences, and analyze site traffic. You can control cookie settings via your browser.

10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://callcenta.com.ng/privacy/.

12. Contact Us

For questions or privacy concerns, please contact us at:
📧 support@callcenta.com.ng
🌐 https://callcenta.com.ng